In general, the manager (supervisor) easy to get lost, easy to mistake a 11, it should be valuable to review and reflect on our indicators, just as ruthless side of the mirror, we need to face up to it, learn from mistakes valuable lessons and experience, to become director of a successful and effective.
many, many before they can develop a little bit of history, tradition, many, many of the traditional culture can develop a little bit. In today's perspective, the management of some The traditional approach is a mistake, whether past or present should be avoided. Any person who makes mistakes, people make any mistakes, it must be nothing of the people. The question is how do we avoid making mistakes? Generally said the manager (supervisor) easy to get lost, easy to mistake a 11, should be valuable to review and reflect on our indicators, just as ruthless side of the mirror, we need to face up to it, from the valuable lessons learned from mistakes and experience, to become director of a successful and effective.
have refused to take personal responsibility for one thing goes wrong, the chairman called me to criticize the meal. I say this, Chairman was my fault, I never said this before, chairman of who is at fault. so I went back to the office, the vice president called up a few, first sentence to tell them, just when I was chairman scolded, can not tell you the name of any one person, I provoked him full responsibility for one person, can you give me an error committed by this way.
front of the chairman if I said it was the fault of the Deputy Xu This is Zhao vice president's fault, it is the fault of King vice president, chairman and speak only one sentence: I general manager, I ask you white, if this is their fault, what are you doing? I wish I was him this way, I have no face, stay any longer. so in front of the chairman, since I face it, is called to take responsibility, wrong is wrong Well, why should pass the buck to others? bold to admit error, and then to resolve the problem, sucking up lessons learned, this is the most important.
effective managers, the results will always be the thing to take personal responsibility, is not easily passed to others the trouble. U.S. President Truman had door of his office in a striking slogan: bucketsstophere mean the problem ends here, no to others. every sentence, a director should have as their motto this.
There are two kinds people trying to excuse a person, a person kept performance. to do as far as possible to the competent performance of small to justify, to dare to take responsibility. When a problem occurs, see if your reasons? When ready to ask your boss, first ask yourself, did the burden of their responsibilities, is not non-door into the boss is not? short, we must always remember that well-known U.S. management consultant Steven. Brown's words: Management management efficiency, if he wanted to play, have to take responsibility.
not affiliated
inspired the so-called inspiration, is with the people, anytime, anywhere education. no matter what time, as long as that under the right, can inspire Even the guard can be inspired, but many are reluctant to open when the head of Zunkou. One time I saw a clerk in writing letters, wrong, immediately called up along with the other person said, you see, this envelope The wording ; later write Dear, is wrong, Dear is respectfully open, why should people respectfully open? addressed to people to write big, general manager of Kai, Kai Jun Kai or pro, so that it polite.
this called the opportunity to education, I spent a lot of time in the company in education, but they are hard in front, easily in the post. Do not forget, your subordinates, 70% of the education is up to you. but they say that education is a human resources Department of things, this idea is wrong. Qicheng bear the responsibility of a supervisor to educate his subordinates, is the responsibility of You Sancheng only by human resources and human resources just basic sex education. true competent professional to do education, not Finally into behavior, for a long time to become a habit. behavior is very difficult to become accustomed to. writer Chen fan in the traditional culture can develop a little bit. visible culture is many years of habit, a habit is not easy to do. such as the time the concept is an idea, an act, if it becomes a habit, it will form a culture. World powers are very strong sense of time.
many CEOs like to say a word: Do not tell me the process, I just need results. The words sound very handsome, very personal and personable. If you are a military long, teachers, and you can order his men to take brothers to take me to that mountain, do not tell me how much it bleeds, I have no memory of the blood; Do not tell me how many people die, I do not care, I only ask for noon today before I take that mountain. well, in the military have stressed this concept, many CEOs like to have this style on. However, today we are their careers, not known under the die. We should emphasize thinking, you do not to reverse his thinking about 100 times to no avail.
If your subordinates do not grow along with you and thinking, come in and leave when the time is the same, you can not be a successful director, he You will also have resentment. under the idea is in charge of education and indoctrination, should be in charge of the education their own children as to educate them. If you do not teach him thinking, he had no idea, would not have touched, there is no not touch on the development of behavior, not behavior less likely to have used.
non-discriminatory management
everyone to go through family, school and social education. his parents how to educate, and we have no control over the; His teacher had told him what we have no time to pursue, the supervisor should be their no two people are exactly the same, it should be how education? That is to refuse a non-discriminatory approach to management. a key to only open a lock, can not use a key to open all the locks. for example, criticizing people, on the thick-skinned people could publicly criticized; for people too proud to talk about his office alone.
do managers have to spend some thought, to look into your subordinates, from their behavior, movement, eye contact, language, thought up understanding, to judge. If he is like money, let him do sales; his work very carefully, you can make him work, design work; see things people look at the ground for defensive warehouse; to eat the person with a calculator should do accounting; hesitant people to engage in customer service; impatient people let him do the field. This is called the employer with the strengths. worst of all as the same man, different families, different schools of different breed person, each place has different cultures, sub-culture. as competent, should be concerned about these issues. I have a management staff men, he the right so important, no big demands on the money, I put the seal of the company to him every day in the office, br> on the thinking of relatively simple, obedient relatively high, we can give him a job instructions to his efficiency requirements, give him Budget Control, can be implemented top-down line management; for the highly educated, sensitive, have seen aspects of society, through complex, emphasizing team player, let him in, pay attention to two-way management, and engage in one-way street. a company in the end of the method used is not completely fixed type, and some stressed the system, and some attention to human management. a The company shall have a personnel regulations is of no use, and each company has a personnel regulations, and similar. Therefore, management should adapt to the object, can not be treated equally.
forget the lifeblood of the company: profits
One day, a company The president of the restaurant for lunch. eat half of a four familiar voice came from the rooms next door. that the heated discussion of people, he could not help but overhear, found to be in the hands of several senior executives proudly talk about from their own departments.
chief engineer, said: managers cut in and said: If the company does not have a good image, defeat is absolute, no one will trust a company he does not buy the product attack: strive. until the president had lunch, discussion is not finished when he left the restaurant in that way, the door between the rooms to stop is proud of their departments, but I must say, experience tells me that you did not put the correct one. In any company, no department can be responsible for the success of the company. If you pursue the heart of the problem, you will find management of a successful company like playing stunt man for 5 balls in the air, of which 4 balls are white, were written: products, sales, corporate and public relations, staff, and the other is the red ball at any time. , playing stunt man must remember that no matter what happens, do not let the red ball falls to the ground, because the red ball on the written word: profits the most perfect product, the best image, the most ability of the staff, most notably the financial base, it is soon in trouble.
do have four major responsibilities in charge, profits for shareholders, as community to seek employment, the employee seeking benefits for consumers seeking quality. The most important is the first to create profit, the company has development is the primary responsibility of all managers. Corporation test of your maximum charge of evaluation of you, just ask a things: a profit? Of course, our so-called pursuit of profit do not mean to do anything to make money, but to the pursuit of profit is the goal as a responsibility, and always keep in mind in mind.
saw the problem, do not look at target
make a charge, pay attention to goals, like swimming, swim to the side, watching the front, do not know a hit to the wall. Do not spend too much time on small issues, spend more time in the target , if a director to focus on small issues, they will forget their goals, lose creativity, or at least gradually depleted. Many competent as busy, in fact, are often empty busy, they spend 90% The time to do only 10% of the company's contribution, a major cause of this lack of efficiency is that they only pay attention to the small office.
principle of things to see, every day the most important and urgent work do first thing, the other to do endless things to put down, a person can do all things, there can never be done forever.
We stress depends on goals, not to say look, the problem must look, but also to be careful, because the problem is that opportunity. but only the high point of standing in goal, the problem be turned into opportunities. So, in charge do not say I had a problem, I faced a chance to say, something that is not the same. If the focus on trivia, it is difficult to see the real problem, do not see opportunities. can not do this, you will be one step ahead of competitors, because of marketing on a famous saying: whatever you think, you opponents will help you think.
improper charge, only man to have charge of
do their own dignity, in the company not to break the code, once step on your feet under the shoulders, the next step is step on your head. We are affiliated to love, to support to reward, but his speech is not on your head can, called no ethics, bad rules. if condoned under a supervisor will be difficult to manage the final , his first to begin breaking the rules without punishment punishment, he will become a This is because he always want to get everyone's support in the company, you are less stable, it is often in the company Taojiao Qing, cozy up with a buddy loyalty to us together, but that his speech would have no dignity. why not? because he did not see the company's requirements and the discipline is very important, yet the private feelings and personal utility to see more weight, the results of moving people with feelings, to you all as a man. people sometimes like this, you are nice to him, but he not Thanksgiving, but think you can very easily this person.
in our company, male staff on the shoulder shot female staff I have opinions, tell jokes if the male staff member is not allowed, called broken the rules. Once, in the warehouse I overheard a male staff member telling dirty jokes to a female staff member to listen to, and that female staff smiled. I immediately went over to say that male staff: Listen to your sister, if you think you can not speak, then we can not staff, called the company ethics, This time I followed them laugh, you have them as a buddy, it will break the rules, to the management of trouble.
so my staff and me, no one can easily, and I kid. I cut When too many people do not take into account, very fierce. dare to do so, because usually I do not have them when the man, do not owe them the favor, the Conference who can not shed a tear. I am very relaxed, because in fact I am loving subordinates, just do not want them to put me as a poor cousin to the company the company must abide by the rules.
not set the standard
home UK company, specializing in world famous cup, broke their products produced than is even more qualified. there is a specialized designer smashed plates, 6 of 10 break, only four qualified, but the order set to 3 years later, out of stock. the company is not afraid to fall, the broken plate all included in the cost of other dishes. so difficult to buy, and why? that is fine, the company has high standards, with dignity.
a company is to allow companies to set standards of conduct with dignity, the dignity of the company's employees . the company is no standard, a manager did not design standards, the company will be utterly indecent. If you're in the company, people ask how you go. You say, go Burongyia to written to oral, to picking a layer of skin. Conversely, if you say, easy come, ah, went in easily. people will think that this company does not deserve to stay, without screening, there are no strict criteria. people have this mentality: the more you have a standards of conduct, the more there is a performance requirements, he felt more dignified.
so-called standard, in fact, a pledge, a dignity, a quality. the same as Germany's Mercedes-Benz, Mercedes-Benz in the street, you What comes to mind? it is a dignity. Why do rich people like to buy a Mercedes-Benz, if the manufacturers do not have that standard, you will buy it the car? the same token, who like the Mercedes-Benz, as there is a standard, who there is dignity. companies have standards, you can make employees feel in this company is an honor. when all the people the standard as a pledge, a quality requirement, the company will become more self-esteem to the stronger, the management will become more and more relaxed. Therefore, the charge of not only the implementation of standards, but also to the establishment of standards, only with the management standards, will have a high management performance.
conniving incompetent person
Some charge like looking for love in the office, looking for the love of his subordinates. In fact wrong, management is not a contest to see who is the love the most, not when the nice guy. I always say a word in the company: a man (that is do not speak This principle is only half-hearted people) do not work, people do not work. If you can not do this, you put the seat let out, let those willing to cop to as the competent person. Today the company give you a task is to get you to complete. but you are afraid of offending the fear of offending that, then simply do not do it.
ancient Legalist Han Fei on this issue has a brilliant exposition, with today's words is: a competent will suppress their own, and what is fear; a competent only to correct himself, called the chaos; a competent only to save themselves, and what is cheap. competent there is no need to tell myself not to do this do not do that, correct here and there, always their savings. have a skill, their mess, all the normal men, entertaining clients outside every day, the company safe and sound, called powerful. If you spend all day wear standard Peugeot induced, lamp according to the back of your work into the night alone and, finally, vomit blood, overwork, called Fanjian. Why? management as the pyramid, if only the top of a little bad, a solid following, there will be no big deal; if the bottom is broken, on top no matter how well will be shaky. So, you have to strictly manage your subordinates, you start correcting, called to save your organization. If the competent only ask themselves, insufficient capacity, etc. So people who condoned.
Some bosses like to find a capacity for poor people than their own deputies, deputies are looking for a poor person than his ability to make men, this continues, the capacity is getting worse, so competent subordinates to always say that they can not, in fact, all he had self-inflicted. employing local Chinese people have a concept, like to use with their close geographical relationship between the person, or popularity, even his ability hearing. These are people who condone lack of capacity. connivance of insufficient capacity of the people over, for those who can not afford, people who do not make progress in the organization to stay, not fair for others, so we did not dynamic, and results are poor wear down the good, the final collapse of the organization.
eyes not only a superstar
eyes only super star, to emphasize teamwork. like a team, if only emphasized superstar, do not stress the efforts of all, it is difficult to win. McDonald's have a word, our company is not the manager, the manager is called to outsiders hear. McDonald's manager also was asked guests to order, which is the headquarters of the provisions of the company, McDonald's employees around the world, regardless of position to be ordering for guests. They realize that the success of the company they are today, by the all staff, not the credit for which a super star.
line if you put your top people are all invited to your company, the year end, or only one person can earn the first place ranking. Why ? because so many top players did not exist, and even if they exist, and only a first, while others are losers who get the title. a company is rarely true superstar, and most of the company's business is ordinary people who do. only concerned superstar, the only result is to reduce management performance and reduce the performance of the company.
even though the company has a superstar, but also played down his contribution, if he is a superstar, but also to such a mind. take charge of 90% on 90% of people love him, not to 90% on 10% of people love him, as for the other 90% did not fair. all contribute to the company the company should be regarded as a hero who, like the company to become a TEAM.
dig up some of many famous companies who hired them as superstars, but we often hear is that they parted ways not long after the end. Why? because some superstars do not Thanksgiving, they think they are today is the result of their efforts, not the company culture results; they do not gregarious, think they stand out in the company, and does not compromise, companies have encountered difficulties also often reluctant to wronged themselves; in addition to their salaries than required, no contribution to the company. So, do CEOs do not have eyes only for superstars, should pay attention to cultivation of men, so men become celebrities.
antithesis within the company < br> One time, I asked the chairman of the board: What are they doing? chairman looked at me seriously: Who are they? our maintenance man downstairs, ah, I said. when he asked me like this, I did not react. and Once, I asked: they that works hh, . I am chairman of the board admit that I was wrong. Chairman, said: They a supermarket, bought a box of almond tofu, go back to a food, the bad. The next day I passed by there, go with the salesperson said Miss, yesterday I bought almond tofu is bad. bad? are not bring? that Miss asked. I say, that without the value of any money, I threw it away, it does not matter, do not misunderstand, I am not to ask for money. No, no, this is big, and you Wait a minute. She finished on the tapping at ground went upstairs, did not take long, tapping at ran down, next to a man, carrying a bag, walked up to me saying, Sir, there are 5 boxes almond tofu, guaranteed to be fresh, you take it to eat, this is your money yesterday to buy almond tofu, we returned to you. We sell like this tofu shop is our shame, but we have a telephone call, the supplier to come to the meeting next week, we To examine why this is happening thing. sir, if you have been here next Monday, if you are interested, can come to me, I will tell you where we made a mistake. After this, when I passed there will be shopping. Why? I believe it, my life, where to buy anything, they will take responsibility. In fact, when the young lady who is not to sell me something, that is not the manager, but they did not say : This is not my handle, this is the fault of vendors, it is the fault of the young lady yesterday, this is your own fault. and they just said it was habits, will not form a final confrontation in the company, company, or your department can really pull together as a whole
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